eBasket is the licensed owner of the eBasket
Grocery Shopping App. eBasket respects your privacy. This Privacy Policy
provides succinctly the manner your data is collected and used by eBasket on
the Site. As a visitor to the Site/ Customer, you are advised to please read
the Privacy Policy carefully. By accessing the services provided by the Site
you agree to the collection and use of your data by eBasket in the manner
provided in this Privacy Policy.
Services overview
Part of the registration process on
the Site, eBasket may collect the following personally identifiable
information about you: Name including first and last name, alternate email
address, mobile phone number and contact details, Postal code, Demographic
profile (like your age, gender, occupation, education, address etc.) and
information about the pages on the site you visit/access, the links you click
on the site, the number of times you access the page and any such browsing
information.
Eligibility
Services of the Site would be
available to only select geographies in India. Persons who are
"incompetent to contract “within the meaning of the Indian Contract Act,
1872 including un-discharged insolvents etc. are not eligible to use the Site.
If you are a minor i.e. under the age of 18 years but at least 13 years of age
you may use the Site only under the supervision of a parent or legal guardian
who agrees to be bound by these Terms of Use. If your age is below 18 years
your parents or legal guardians can transact on behalf of you if they are
registered users. You are prohibited from purchasing any material which is for
adult consumption and the sale of which to minors is prohibited
License & Site access
eBasket grants you a limited
sub-license to access and make personal use of this site and not to download
(other than page caching) or modify it, or any portion of it, except with
express wrote consent of [STORE NAME]. This license does not include any
resale or commercial use of this site or its contents; any collection and use
of any product listings, descriptions, or prices; any derivative use of this
site or its contents; any downloading or copying of account information for the
benefit of another merchant; or any use of data mining, robots, or similar data
gathering and extraction tools. This site or any portion of this site may not
be reproduced, duplicated, copied, sold, resold, visited, or otherwise
exploited for any commercial purpose without express wrote consent
of [STORE NAME]. You may not frame or utilize framing techniques to
enclose any trademark, logo, or other proprietary information (including
images, text, page layout, or form) of the Site or of eBasket and its
affiliates without express written consent. You may not use any Meta tags or
any other "hidden text" utilizing the Site’s or [STORE NAME]'same or
trademarks without the express written consent of [STORE NAME]. Any
unauthorized use terminates the permission or license granted by [STORE
NAME].
Account &Registration Obligations
All shoppers have to register and
login for placing orders on the Site/App. You have to keep your account and
registration details current and correct for communications related to your
purchases from the site. By agreeing to the terms and conditions, the shopper
agrees to receive promotional communication and newsletters upon registration.
The customer can opt out either by unsubscribing in "My Account" or
by contacting the customer service.
Pricing, Payments & Delivery
All the products listed on the Site
will be sold at MRP or below unless otherwise specified. The prices mentioned
at the time of ordering will be the prices charged on the date of the delivery.
Although prices of most of the products do not fluctuate on a daily basis some
of the commodities and fresh food prices do change on a daily basis. In case
the prices are higher or lower on the date of delivery no additional charges
will be collected or refunded as the case may be at the time of the delivery of
the order.
All our product
prices include all applicable statutory taxes, fees and are subject to
availability.
We make every
effort to make sure that the pricing and availability of Products on our
Website are accurate and up to date. However, rarely, there may be an error on
the pricing of a product or an error related to product availability. In such
cases, we are not responsible for any typographical errors and we reserve the
right to cancel the sale.
We reserve the
right to correct any inaccuracies or omissions related to the pricing and
product availability/descriptions, even after you have submitted your order,
and to change or update any other information at any time without prior notice.
Our standard
delivery charges are order value-specific. These
include Rs.49 delivery charges for orders below Rs. 500; more than Rs. 500 will
be provided free home delivery.
Standard delivery
orders will be delivered within 1 to 2 working days.
You can make the
payment via any one of the following methods of payment: Credit Card/Debit
Card, Net Banking or Cash on Delivery.
Credit/Debit Card
and Net Banking Payments are processed via our online payment service partners:
Razor pay
Cancellation by Site /Customer
You as a customer can cancel your
order anytime up to the cut-off time of the slot for which you have placed an
order by calling our customer service. In such a case we will refund any
payments already made by you for the order. If we suspect any fraudulent
transaction by any customer or any transaction which defies the terms &
conditions of using the website, we at our sole discretion could cancel such
orders. We will maintain a negative list of all fraudulent transactions and
customers and would deny access to them or cancel any orders placed by them.
Return & Refunds
We have a "no questions asked
return and refund policy" which entitles all our members to return the
product at the time of delivery if due to some reason they are not satisfied
with the quality or freshness of the product. We will take the returned product
back with us and issue a credit note for the value of the return products which
will be credited your account on the Site. This can be used to pay your
subsequent shopping bills.
You Agree and Confirm
That in the event that a non-delivery
occurs on account of a mistake by you (i.e. wrong name or address or any other
wrong information) any extra cost incurred by eBasket for redelivery shall
be claimed from you.
That you will use the services
provided by the Site, its affiliates, consultants, and contracted companies,
for lawful purposes only and comply with all applicable laws and regulations
while using and transacting on the Site.
You will provide authentic and true
information in all instances where such information is requested of you. eBasket
reserves the right to confirm and validate the information and other details
provided by you at any point in time. If upon confirmation your details are
found not to be true (wholly or partly), it has the right in its sole
discretion to reject the registration and debar you from using the Services
and/or other affiliated websites without prior intimation whatsoever.
You authorize eBasket to contact you
for any transactional purposes related to your order/account.
That you are accessing the services
available on this Site and transacting at your sole risk and are using
Your best and
Prudent judgment before entering into any
transaction through this Site.
That the address at which delivery of the
product ordered by you is to be made will be correct and proper
In all Respects.
That before placing an order you will
check the product description carefully. By placing an order fora product you
agree to be bound by the conditions of sale included in the item’s description.
You may not use the Site for any of the following purposes:
Disseminating any unlawful, harassing, libellous, abusive, threatening,
harmful, vulgar, obscene, or otherwise objectionable material.
Transmitting material that encourages conduct that constitutes a
criminal offence or results in civil liability or otherwise breaches any
relevant laws, regulations or code of practice.
Gaining unauthorized access to other computer systems.
Interfering with another person's use or enjoyment of the Site.
Breaching any applicable laws;
Interfering or disrupting networks or web sites connected to the Site.
Making, transmitting or storing electronic copies of materials protected
by copyright without the permission of the owner.
Colours
We have made every effort to display
the colours of our products that appear on the Website as accurately as
possible. However, as the actual colours you see will depend on your monitor,
we cannot guarantee that your monitor’s display of any colour will be accurate.
Modification of Terms& Conditions of Service
eBasket may at any time modify the
Terms &Conditions of Use of the Website without any prior notification to
you. You can access the latest version of these Terms & Conditions at any
given time on the Site. You should regularly review the Terms & Conditions
on the Site. In the event the modified Terms & Conditions is not acceptable
to you, you should discontinue using the Service. However, if you continue to
use the Service you shall be deemed to have agreed to accept and abide by the
modified Terms & Conditions of Use of this Site.
Governing Law and Jurisdiction
This User Agreement shall be
construed in accordance with the applicable laws of India. The Courts at Nagpur
shall have exclusive jurisdiction in any proceedings arising out of this
agreement. Any dispute or difference either in interpretation or otherwise, of
any terms of this User Agreement between the parties hereto, the same shall be
referred to an independent arbitrator who will be appointed by eBasket and
his decision shall be final and binding on the parties hereto. The above
arbitration shall be in accordance with the Arbitration and Conciliation Act,
1996 as amended from time to time. The arbitration shall be held in Nagpur. The
High Court of judicature at Nagpur alone shall have the jurisdiction and the
Laws of India shall apply.
Reviews, Feedback, Submissions
All reviews, comments, feedback,
postcards, suggestions, ideas, and other submissions disclosed, submitted or
offered to the Site on or by this Site or otherwise disclosed, submitted or
offered in connection with your use of this Site (collectively, the
"Comments") shall be and remain the property of [STORE NAME].
Such disclosure, submission or offer of any Comments shall constitute an
assignment to eBasket of all worldwide rights, titles and interests in all
copyrights and other intellectual properties in the Comments. Thus, eBasket
owns exclusively all such rights, titles and interests and shall not be limited
in any way in its use, commercial or otherwise, of any Comments. eBasket will
be entitled to use, reproduce, disclose, modify, adapt, create derivative works
from, publish, display and distribute any Comments you submit for any purpose
whatsoever, without restriction and without compensating you in any way. eBasket
is and shall be under no obligation (1) to maintain any Comments in confidence;
(2) to pay you any compensation for any Comments; or (3) to respond to any
Comments. You agree that any Comments submitted by you to the Site will not
violate this policy or any right of any third party, including copyright,
trademark, privacy or other personal or proprietary right(s), and will not
cause injury to any person or entity. You further agree that no Comments
submitted by you to the Website will be or contain libellous or otherwise
unlawful, threatening, abusive or obscene material, or contain software
viruses, political campaigning, commercial solicitation, chain letters, mass
mailings or any form of "spam”. Please note all reviews submitted by
customers are subject to checks and moderation by our content Team. eBasket reserves
the rights to moderate as well as publish/not publish the reviews. eBasket reserves
the rights to solicit or withhold reviews and ratings with no liability. eBasket
reserve the right to accept, reject, moderate, monitor & edit or remove any
comment. You grant eBasket the right to use the name that you submit in
connection with any Comments. You agree not to use a false email address,
impersonate any person or entity, or otherwise mislead as to the
